Shipping

We ship throughout Canada daily, and will provide you with a delivered price to our freight depot or to your business in your area.

Tracking Numbers and Shipping Information

When your order is processed, our shipping manager emails a copy of the invoice, along with the delivering terminal's phone number. It is a good idea to open the invoice and write down that number. Our shipping manager will later email you with your tracking number for the shipment and the day we expect the shipment to reach your local terminal. If you'll call your local terminal on that day and tell them your tracking number, you can save some time and set up your delivery appointment. If you don't call, they will call you once it reaches the terminal and set up a 2-3 hour delivery appointment for the following day. It just takes a little longer for them to reach you, than if you take the initiative to call first.

Shipping Time

Unlike most companies we actually stock all of the flooring in our own warehouses. This allows us to immediately send out your shipment. In general, we can have orders delivered anywhere in the country within 2-7 business days. Please be aware that in rural areas, the shipping company sometimes delivers only on certain days of the week. We ship Monday through Friday and normally ship out the day after you place the order.

Shipping Damage

On rare occasions, a shipment will arrive with some minimal damage. As you receive your shipment, you must check it externally for obvious damage. Look at each box as it is unloaded for damage on the outside of the boxes. Also check boxes of moldings to make sure they are intact. It is important to count the boxes and moldings to ensure you received the entire order. If you find you are short something after the trucker leaves it is difficult for us to recover costs when it is not mentioned on the signed shipping receipt. If something is missing or damaged, make sure you note it on the delivery receipt, have the driver sign, and give us a call letting us know what occurred. As long as we have a signed delivery receipt notating any damage or missing items, we can ship you what you need to replace the damaged/missing pieces and we'll handle the claim with the shipping company so you don't have to. That way, you can get started right away, and we can get replacement to you in a matter of days. If you have questions or problems with your shipment, please contact us at 604-591-6811.

All shipping questions can be answered Monday through Friday from 9am to 5 pm, Pacific Time by calling 604-591-6811.

Shipments are delivered Monday through Friday from 7am to 5pm. The shipping companies do not make Saturday deliveries.