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We ship throughout North America daily, and will provide you with a delivered
price to our freight depot or to your business in your area.
Tracking Numbers and Shipping Information
When your order is processed, our shipping manager emails a copy
of the invoice, along with the delivering terminal's phone number. It is a good
idea to open the invoice and write down that number. Our shipping manager will
later email you with your tracking number for the shipment and the day we expect
the shipment to reach your local terminal. If you'll call your local terminal
on that day and tell them your tracking number, you can save some time and set
up your delivery appointment. If you don't call, they will call you once it reaches
the terminal and set up a 2-3 hour delivery appointment for the following day.
It just takes a little longer for them to reach you, than if you take the initiative
to call first.
Shipping Time
Unlike most companies we actually stock all of the flooring in
our own warehouses. This allows us to immediately send out your shipment. In
general, we can have orders delivered anywhere in the country within 2-7 business
days. Please be aware that in rural areas, the shipping company sometimes delivers
only on certain days of the week. We ship Monday through Friday and normally
ship out the day after you place the order.
Shipping Damage
On rare occasions, a shipment will arrive with some minimal damage.
As you receive your shipment, you must check it externally for obvious damage.
Look at each box as it is unloaded for damage on the outside of the boxes. Also
check boxes of moldings to make sure they are intact. It is important to count
the boxes and moldings to ensure you received the entire order. If you find you
are short something after the trucker leaves it is difficult for us to recover
costs when it is not mentioned on the signed shipping receipt. If something is
missing or damaged, make sure you note it on the delivery receipt, have the driver
sign, and give us a call letting us know what occurred. As long as we have a
signed delivery receipt notating any damage or missing items, we can ship you
what you need to replace the damaged/missing pieces and we'll handle the claim
with the shipping company so you don't have to. That way, you can get started
right away, and we can get replacement to you in a matter of days. If you have
questions or problems with your shipment, please contact us at 604-591-6811.
All shipping questions can be answered Monday through
Friday from 9am to 5 pm, Pacific Time by calling 604-591-6811.
Shipments are delivered Monday through Friday from 7am
to 5pm. The shipping companies do not make Saturday deliveries.
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