Terms And Conditions

Payment

King of Floors accepts Visa, MasterCard. Other forms of payment can be discussed. Payment in full is expected at time of sale. Credit card charges are not posted to your account until time of shipment.

Returns
Be sure to inspect all flooring items when delivered. All broken or damaged cartons should be rejected and returned to the shipper. All returned goods are subject to final inspection and approval at our facility before any credit is issued.

We try not to inconvenience you with any defective flooring items. But try as we do, sometimes a defect occurs. Then, the following rules apply:

If any defect is evident at the time within 5 days of delivery but before the item is installed, STOP and contact us immediately. We will issue a Return Goods Authorization (RGA) Number which must then accompany the return of the defective items(s) as we direct at your cost. Upon receipt, we will at our option either replace the defective item(s) or credit your account or refund the purchase price for the defective item(s). All returned goods are subject to final inspection and approval at our facility before a credit is issued.

If the defective item(s) described in #1 above is(are) installed YOU OWN IT and we will not authorize a return, a replacement, a credit or refund.

If a defect is not evident until after installation, then we will only consider replacement or repair of the defective flooring or credit your account or refund the purchase price for the defective flooring in the event that you notify us in writing within three months of the date of delivery. Upon receipt of your notice, we will investigate your claim and if we find that your claim is covered by our LIMITED WARRANTY, then and only then will we replace the defective item(s) or credit your account or refund the purchase price for the defective item(s). We will have no responsibilty for any defect occurring after that three month period or for any defect of which we do not receive notice within that three month period.

The following rules apply for returns on non-defective products,

Returns or exchanges of hardwood flooring are accepted within 30 days of date of delivery as full, unopened cartons minus a 25% restock fee of the original product price.

We will issue a Return Goods Authorization (RGA) Number which must then accompany the return of the hardwood flooring as we direct at your cost.
Hardwood flooring moldings, installation or floor care accessories are NOT returnable.

Special order, custom made or discontinued materials are NOT returnable.
Material that has been cut, altered or installed is NOT returnable.

Website Graphics

Photographs or other graphics of flooring items on our website will never adequately reproduce the actual quality of the flooring items, which we sell. At best, photos and graphics are approximations and we cannot insure full accuracy because flooring by its nature has differing degrees of gradations in color, texture, graining and other natural features. Provided that flooring items are within industry standards, we will not accept the return nor provide any compensation or remedy for any flooring item, which you feel, may differ from what was depicted from our website we provide as long as the differences are within industry standards.

Samples

All specimens by Seller as samples are intended only as an identification of general and surface characteristics, the generic layout, color and finish. Note, many wood species and grades of wood species have varying graining patterns and coloring throughout the floor boards. Seller will not be liable for customers dissatisfaction with such appearance issues, unless covered by specific manufacturer warranty.

Natural Characteristics

Any product consisting of or containing any natural material sold by Seller is subject to variations inherent in a natural product, such product will expand and contract seasonally as well as with all changes in temperature and moisture. Real wood possesses unique characteristics and gradations of color, graining and other features which are hallmarks of nature's own materials. No such gradations, variations or characteristics shall constitute a defect under the limited warranty, or otherwise.

Changes and Cancellations

No order changes and cancellations are allowed unless we agree in writing and on conditions we reasonably require. If cancellation of order is agreed upon, a 15% fee of the original product price will be issued.

Contact Us
If you have any questions or inquiries, please don't hesitate to contact us.
sales@kingoffloors.com