Our floors (nearly 2,000 sq. feet of engineered hard wood)have not arrived yet but I`m already very impressed with the service!
1. Got great service at the store by Jake Merchant: Jake explained the features, looked up the quantity, advised on installation and purchase of accessories (transitions); advised on delivery options.
2. You basically need to visit the store once to select your flooring and everything else can be done on-line and over the phone (payments, delivery arrangement). I guess you can do everything remotely but if you live in the city it`s worth dropping by.
3. With small deposit of $5 we took 2 samples of the flooring to see how it would look in the house.
4. Four days after we paid the order basically the entire store went on sale and we received a pricing adjustment! Wow. Thank you. For the amount we got it does make a difference.
The whole experience is worth telling. Keep up the great work, got one loyal customer here.
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